Websites in 48 hours.com is committed to providing the members of the small business community with quality service. As part of this service we want to take every step necessary to ensure that you are informed on the products and services that we have to offer. Please read the verbiage below for answers to some commonly asked questions. If you would like to speak to a customer service representative, click here.
How much is each plan?
We have two plans, the Ecommerce/Shopping Cart Website Plan sells for $399.99 and the Website Only Plan, sells for $299.99. In addition we have the Ebook, There’s More to Life than the 9 to 5, which can be purchased for $20.00.
How will my card be charged if I choose to purchase any of your products?
Your card will be charged in two installments. If you purchased the Ecommerce/Shopping Cart Website Plan ($399.99), then $199.99 will be charged in the initial and $199.99will be charged the next day. However, if you purchased the Website Only Plan($299.99), you will be charged $149.50 in the initial and the $149.50 the next day.
If you purchased the, Ebook: There’s More To Life Than The 9 to5, then you will be charged in two parts as well. This equates to $10.00 in the initial and $10.00 the next day.
When will I get paid?
You will receive payment (less all transaction fees and miscellaneous charges) on a monthly basis. A check will be mailed to the address with which you purchased the plan.
What will be transaction fee be?
Websites In 48 Hours.com establishes and manages your merchant gateway as well as disbursement of payments. For this service, we charge you a transaction fee of 4% plus .30 cents per transaction.
When will I be required to submit the materials for my site?
Your materials need to be submitted approximately 1 hour prior to the commencement of your website’s construction. If you do not submit materials to us by that time, then your website will be allocated another time slot. Failure to submit your materials for a third time will result in the cancellation of your service. At this time you will loose your initial deposit. The remainder of your monies will be refunded.
Where are you located?
We are located in the South Florida Area, just a few miles south of Boca Raton.
How can I contact Customer Service?
Customer Service can be contacted via email: firstname.lastname@example.org, Phone at 788-4551-225. The hours of customer service are between 10:00am and 3:00pmMonday through Friday.
How do I contact the Sales Department?
The Sales Department can be reached from Monday Through Saturday at 9:00am to6:30pm. The phone number is 123-4565-789 and the email address for sales email@example.com. Note that the Sales Department is for sales only. We would be more than happy to handle all customer service inquires at the Customer Service department by Phone at 954-4215-741, Email at firstname.lastname@example.org.
What if I change my mind? Are there any refunds?
Refunds will be made for any amount exceeding the initial payment. Therefore, if you purchased the Website Only Plan at the price of $299.99, then the entire amount will be refunded less a cancellation charge of $149.50. Note that this is only within the initial stages of the project. Refunds will only be made within 3 days of purchase.
How are disputes between retailers and customers handled?
Websites In 48 hours.com will research disputes between Retailers and Customers. Disputes will be resolved within 30 days unless special circumstances require otherwise.
Who will store and ship my products?
You are responsible for the shipment and storage of your own products. All Websites In 48 Hours.com Retailers will have their shipments processed through UPS (United Parcel Service, Inc.). If desired, you may have your shipments managed by a different company. Please contact our sales department for details at 123-4565-789 or email@example.com.
Who will process my transactions?
The LinkPoint merchant gateway will be used to process your transactions.
Can I have another company process my Transactions?
Yes, please contact the Sales Department at 123-4565-789 or firstname.lastname@example.org for details.
How often will I be paid?
You will be paid every month between the 1rst and the 5th.
Who will pay me?
Websites In 48 Hours.com will pay you.
Where will payment be sent?
Payment will be sent to the same address that you purchased the plan with. If you would like your Address of Payment to be different please send an email to email@example.com titled PAYMENT ADDRESS CHANGE. Within the email, you need to give us your Retailer ID Number as well as the new payment address.
What if I don’t make any sales for the entire month, will I still incur any charged?
The only charge you will incur are your maintenance fees, which will be $19.99 standard. This rate may differ with customized applications.
What if I would like a website built that doesn’t’t look anything like your templates? Also, what if I would like some functionality added to the shopping cart?
You can do either of two things. Send in a free quote via our free quotes page, or contact the Sales Department directly at 123-4565-789.
If I decide that I don’t want the product, when will I be able to cancel?
You can cancel anytime you wish. Note that your cancellation fee will be equal to half of the total price of the Plan you have purchased.
*Secure Socket Layer:
A system for encrypting data sent over the Internet, including e-commerce transactions and passwords. With SSL, client and server computers exchange public keys, allowing them to encode and decode their communication.
This is the same as www.mydomain.com. The domain name is attached to your website and is an easy way for customers to find you online.
*Secure Engine Optimization:
Search Engine Optimization, also known as SEO, is the process of increasing the amount of visitors to a Web site by ranking high in the search results of a search engine. The higher a Web site ranks in the results of a search, the greater the chance that that site will be visited by a user. It is common practice for Internet users to not click through pages and pages of search results, so where a site ranks in a search is essential for directing more traffic toward the site.
*Secure Engine Registration:
Most search engines allow you to register with them so you can have your pages added to their list. Websites In 48 Hours.com will register your website every month.
*5 Free Email Addresses:
An Email address acts as a place of storage for information. An Email account gives you the ability to accept information from customers. These addresses will be allocated to your account once you have selected your domain name.
*Secure Socket Layer:
A system for encrypting data sent over the Internet, including ecommerce transactions and passwords. With SSL, client and server computers exchange public keys, allowing them to encode and decode their communication.
*Shipping Managed By UPS:
UPS stand for United Parcel Service. This is the shipment service used by many small businesses nationally.